Terms & Conditions

These Terms of Use ("Terms") govern your access to and use of the digital properties, tools, and services provided by Omelo, a platform owned and operated by Omelo Inc, a Delaware corporation ("Omelo", "we", "us", or "our"). These include our website www.beomelo.com, our mobile application (the "App"), our AI-powered diagnostic systems, vet triage features, and any other interfaces, features, or tools we make available via WhatsApp, Android, iOS, or future platforms (collectively referred to as the "Services"). By accessing or using our Services, you confirm that: • You are at least 18 years old or are using the platform under the supervision of a parent, guardian, or veterinarian. • You agree to these Terms and to Omelo's Privacy Policy. • If you are using the Services on behalf of someone else, you have the authority to act on their behalf. Omelo is designed to operate as a guardian assistant, not a substitute for licensed veterinary medical care. While we use AI to guide, triage, and educate, our platform does not replace professional medical advice, diagnosis, or treatment.

By using Omelo's Services, you agree and consent to the collection, storage, processing, and use of your data, including text, images, videos, audio, and diagnostic inputs, under the guidelines outlined in the Omelo Privacy Policy. Your personal information, pet health history, veterinary interactions, and conversations with Omelo may be securely stored and used: • To personalise your experience • To enhance diagnostic accuracy • To improve the performance of our AI systems • To provide better vet care coordination • To develop new features and functionalities Omelo follows globally accepted data protection standards and ethical best practices. We never sell your information, and we only share it when absolutely necessary for delivering our Services or if required by law.

Omelo is built on the belief that precision pet healthcare and parenting should be available to every pet parent, anytime, anywhere, instant, evidence-based, and empathetic. However, you must understand and agree to the following: • Omelo does not offer licensed veterinary advice or treatment. • You are solely responsible for how you act on the information received. • Always consult a licensed veterinarian before making medical decisions, starting or stopping treatments, or acting on any AI-generated recommendation, especially in cases of injury, visible symptoms, distress, or suspected emergencies. • AI is always learning, but not always perfect. Mistakes may still occur. • Data from conversations and diagnostic flows may be used to improve the service. • You must use Omelo responsibly and ethically. In short: Omelo is your 24/7 pet guardian, not a vet. We support, empower, guide, and triage, but we do not diagnose, treat, or prescribe.

To access Omelo's AI Companion, Disease Scan, or Vet Support features, you are required to register using your name, mobile number, and optionally, email. By registering, you agree to: • Provide accurate and complete information. • Protect your account: you are solely responsible for all activity under your Omelo account. • Age restrictions apply: Omelo is intended for users aged 18 years and above. If you believe a minor is using Omelo, please write to us at [email protected].

Omelo exists to provide safe, ethical, and intelligent support to pet and livestock owners everywhere. You agree to follow these usage rules: Illegal Use: You must not use Omelo for any unlawful activity. Harmful Use: You may not use Omelo to create or distribute content that promotes self-harm, violence, or abuse toward animals or humans; encourages unethical veterinary practices; or intentionally spreads medical misinformation. Abusive Content: Do not use Omelo to generate or share sexually explicit, violent, or discriminatory content; hateful, casteist, or communal language; or shock-inducing materials. System Tampering and Reverse Engineering: You may not attempt to extract, reverse-engineer, or replicate Omelo's AI, disease scan models, or triage logic. Automated Scraping: Manual or automated scraping, crawling, or indexing of Omelo's interfaces, APIs, or content is strictly prohibited. Violations may result in temporary or permanent suspension, legal action under applicable law, or reporting to relevant authorities.

Omelo Companion: Your real-time, AI-powered, emotionally intelligent chat assistant. Built for multilingual, trust-building conversations that help decode symptoms, guide you to right actions, and escalate to vet support if needed. It is not a vet and does not replace certified medical care. Omelo Disease Scan: Upload a photo of your pet's affected area and get a diagnostic pattern match based on AI-trained datasets. Scan results are probabilistic. Always confirm findings with a certified vet. Not for Emergencies: If your pet is bleeding profusely, vomiting uncontrollably, suffering seizures, choking, unconscious, struggling to breathe, or showing signs of extreme distress, call your nearest vet or animal hospital immediately.

All content, designs, algorithms, copy, medical flows, AI conversational elements, and other intellectual property related to Omelo are owned by or licensed to Omelo Inc. You are granted a limited, revocable, non-transferable license to access and use Omelo Services solely for personal, non-commercial use. Any unauthorized usage, including attempts to reverse engineer our AI models, scrape app data, or copy diagnostic logic, will be considered a breach of these terms and may lead to immediate legal action.

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. OMELO (OMELO INC) EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL OMELO BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, OR FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF US $100.00 (OR THE TOTAL AMOUNT YOU PAID US, IF ANY, IN THE TWELVE MONTHS PRECEDING THE CLAIM).

We encourage you to first reach out to Omelo Support in good faith at [email protected] for any concern or issue. In the unlikely event we cannot resolve a dispute informally, you and Omelo agree to the following binding arbitration agreement: Any dispute arising out of or relating to these Terms or your use of Omelo's Services shall be resolved exclusively through final and binding arbitration administered under the U.S. Federal Arbitration Act, conducted in English, and seated in New York, New York. You and Omelo waive any right to a jury trial and agree that disputes will be resolved on an individual basis and not as part of any class or representative action. Your right to opt out: You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with your name and a statement that you decline arbitration. Opting out does not affect any other part of these Terms. To initiate arbitration, send a written notice to: Legal Team – Omelo Omelo Inc 247 West 87th Street, Apt 16B New York, NY 10024 Email: [email protected] Governing Law: These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

You agree to defend, indemnify, and hold harmless Omelo and its affiliates, officers, directors, employees, agents, licensors, and partners from and against any and all claims, liabilities, damages, losses, demands, actions, costs, and expenses (including reasonable legal fees) arising from: • Your use or misuse of the Services • Your violation of these Terms or the Omelo Privacy Policy • The content or subject matter of any information you submit to Omelo • Any negligent or wrongful conduct by you

Omelo is free to download and use for core safety features. Omelo Plus is an optional paid subscription that unlocks additional depth, such as unlimited chats and scans, full health history, and multiple pets. Billing: Paid subscriptions purchased through the Apple App Store or Google Play are billed by Apple or Google under your account with them and subject to their terms. Unless you cancel at least 24 hours before the end of the current period, a subscription automatically renews for another period at the then-current price. Managing and cancelling: You can view, manage, or cancel a subscription at any time in your Apple App Store or Google Play account settings. Deleting the app does not cancel a subscription. Refunds: Because subscriptions are billed by the app stores, refunds are handled under Apple's or Google's refund policies. Except where a refund is required by applicable law, payments are non-refundable. For help, contact [email protected] and we will do our best to assist.

You obtain the Omelo app through the Apple App Store or Google Play, and your use is also subject to those stores' terms. These Terms are between you and Omelo only, not with Apple or Google. Apple and Google are not responsible for the app or its content and have no obligation to provide support or to handle any claims relating to the app. You agree that Apple and Google, and their subsidiaries, are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-parties list.

These Terms apply while you use the Services. You may stop using Omelo and delete your account at any time at www.beomelo.com/delete-account. We may suspend or terminate your access at any time, with or without notice, if you breach these Terms, misuse the Services, if we are required to by law, or if we discontinue the Services. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as an in-app notice, an email, or by updating the "Last updated" date below. Your continued use of the Services after the changes take effect means you accept the updated Terms. If you do not agree, please stop using the Services.

Entire Agreement: These Terms and the Privacy Policy are the entire agreement between you and Omelo regarding the Services. Severability: If any provision is found unenforceable, the remaining provisions stay in full force. No Waiver: Our failure to enforce any right or provision is not a waiver of it. Assignment: You may not assign these Terms without our consent. We may assign them, for example in connection with a merger, acquisition, or sale of assets. Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control. Language: These Terms are drafted in English, which governs in the event of any translation conflict.

If you have any questions, feedback, or legal correspondence related to these Terms of Use, please contact: Omelo Inc Omelo HQ 247 West 87th Street, Apt 16B New York, NY 10024 Email: [email protected]